Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
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2021
Marietta Jelks
Latest content by Marietta Jelks
Press or Say 1: USAGov Expands Its Use of Interactive Voice Response
In 2019, USA.gov received nearly half a million calls! Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources.— via USA.gov
In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry
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2019
Consumer Action Handbook – Usability Case Study
The Consumer Action Handbook is a guide to making smarter decisions with your money. It’s print and online formats, available in English and Spanish, include a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory.
